Branch Manager II

2 days ago

ThompsonNicola Regional District, Canada TD Bank Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager II to join our team at TD Bank. As a key member of our leadership team, you will be responsible for leading a medium to large-sized branch and overseeing a team of service and advice colleagues.

Key Responsibilities
  • Customer Focus
    • Manage the service and advice team to promote a positive customer and colleague experience.
    • Lead, coach, and develop a team of service and advice colleagues on services, product, and sales informational conversations and/or advice-giving service strategies and tactics.
    • Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines.
    • Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
  • Business Development
    • Communicate national, regional, and/or district strategies to the team and ensure alignment of branch strategies to the overall Bank.
    • Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals.
    • Plan and execute business development activities, review and communicate results, and adjust tactics accordingly.
    • Execute on the annual business plan to deliver results aligned with business strategies.
  • Team Leadership
    • Responsible for management of the overall team providing both leadership and guidance.
    • Set targets and objectives for the team, and holds the team accountable to deliver results and objectives.
    • Grow team expertise to align with business/enterprise demand and direction.
    • Lead a high-performing team; provide ongoing feedback and performance reviews.
  • Operational Excellence
    • Manage a medium to large-sized branch/team.
    • Oversees and lead a medium and/or highly complex and diverse branch.
    • Requires deep expert process management knowledge.
    • Provides coaching, mentorship, and guidance to others within area of expertise.
    Requirements
    • Undergraduate degree and/or 5+ years of relevant experience.
    • Branch Compliance Officer (BCO) course.
    • IFIC or CSC.
    About TD Bank

TD Bank is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

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