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Regional Branch Manager
3 months ago
Location:
Canada
Schedule:
37.5 hours per week
Industry:
Personal and Commercial Banking Services
Compensation Details:
We are committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to engage in an open conversation with your recruiter and inquire about the compensation specifics for this role.
Job Overview:
Customer Focus- Oversee the service and advisory team to foster a positive experience for both customers and colleagues.
- Guide, mentor, and develop a team of service and advisory professionals on product knowledge and sales strategies to enhance the overall customer experience and financial confidence.
- Ensure customer concerns are addressed effectively, adhering to problem resolution protocols, and personally engage in negotiations when necessary.
- Actively enhance the Bank's reputation within the community through leadership in local business initiatives and fundraising efforts.
- Contribute to achieving the team's and branch's customer service experience goals by modeling appropriate behaviors and leading the execution of service objectives.
- Maintain oversight of branch facilities, ensuring a professional and welcoming environment for customers and colleagues.
- Optimize colleague scheduling to meet customer needs efficiently.
- Incorporate coaching and development of managers to achieve branch performance targets.
- Manage complex daily administrative tasks, particularly those related to compliance and mutual funds.
- Communicate strategies at the national, regional, and district levels to ensure alignment with overall Bank objectives.
- Lead the creation and execution of service and advisory strategies to meet business goals.
- Plan and implement business development initiatives, assess outcomes, and adjust strategies as needed.
- Execute the annual business plan to achieve results aligned with strategic objectives.
- Manage the overall budget, revenue, and expenses while enhancing operational efficiency.
- Coach colleagues to proactively identify customer needs and deliver on service strategies, referring partners when necessary.
- Develop relationships with existing customers and external sources to drive demand for products and services.
- Achieve operational excellence objectives.
- Ensure accuracy in all customer transactions and activities through diligent oversight.
- Uphold and ensure compliance with Bank policies and procedures among colleagues.
- Identify and manage risks, escalating high-risk transactions as necessary.
- Stay informed about emerging trends and regulatory changes, assessing their potential impacts.
- Foster a culture of risk management and control, supported by effective processes.
- Ensure colleagues are knowledgeable and minimize operational risks by adhering to the Bank's Code of Conduct.
- Collaborate with other business lines to stay updated on market trends and support cross-referrals through ongoing training.
- Higher-level colleagues may lead in providing integrated services to customers, demonstrating cohesive partnerships in business planning.
- Manage the overall team, providing leadership and guidance.
- Set performance targets for the team and hold them accountable for achieving results.
- Enhance team expertise to align with business demands, continually seeking ways to increase value for customers.
- Lead a high-performing team, providing feedback and conducting performance reviews.
- Establish performance objectives for the team and monitor progress effectively.
- Ensure compliance with human resources policies and escalate issues as needed.
- Facilitate knowledge sharing and encourage strong inter-team relationships.
- Promote an environment where team members can openly discuss business challenges.
- Recruit to build a diverse and qualified workforce to meet business objectives.
- Foster a cohesive team environment that supports diversity and encourages achievement of common goals.
- Act as a brand ambassador for the business area and the Bank.
- Senior colleagues may lead in change management and talent development initiatives.
- Manage a medium to large-sized branch/team.
- Oversee a complex and diverse branch while developing talent and achieving business results.
- Possess deep knowledge of process management and risk profiles for team operations.
- Provide coaching and mentorship within areas of expertise.
- Align branch strategies with enterprise best practices.
- Manage team decisions regarding acceptable risk levels.
- Act as the primary point of escalation for customer and internal issues.
- Engage regularly with cross-functional teams and external contacts.
- Typically report to the District Leader or District Vice President.
- Undergraduate degree or equivalent experience.
- 5+ years of relevant experience.
- Completion of Branch Compliance Officer (BCO) course.
- IFIC or CSC certification.
About Us:
TD is a global leader in the financial services sector, recognized as the fifth-largest bank in North America by branch count. We deliver legendary customer experiences to over 27 million households and businesses across Canada, the United States, and globally. Our colleagues bring their skills, talents, and creativity to serve the Bank, our clients, and the economies we support. We are guided by our vision to be a better bank and our mission to enrich the lives of our customers, communities, and colleagues.
Additional Information:
We are excited that you are considering a career with TD. We are dedicated to helping our colleagues succeed in both their personal and professional lives. We offer development conversations, training programs, and a competitive benefits package.
Accessibility Measures:
Accessibility is important to us. Please let us know if you require any accommodations (accessible meeting rooms, captions for virtual interviews, etc.) to participate fully in the interview process.
We look forward to hearing from you.
