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Branch Manager II

2 months ago

Thompson, Canada TD Bank Full time

Work Location: Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

  • Manage the service and advice team promoting a positive customer and colleague experience.
  • Lead, coach and develop a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics.
  • Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines.
  • Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
  • Contribute to the execution and achievement of the team and the branch's service customer experience targets.
  • Provide oversight of branch premises and ensure the customer and colleague areas are professional and inviting in appearance.
  • Ensure overall colleague scheduling is optimal to meet customer demands.
  • Include coaching and developing managers to achieve branch results.
  • Ownership/oversight of complex daily branch administrative duties, especially as it relates to mutual funds, RESL, and other complex/specific compliance-related issues.

SHAREHOLDER

  • Communicate national, regional and/or district strategies to the team and ensure alignment of branch strategies to the overall Bank.
  • Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals.
  • Plan and execute business development activities, review and communicate results, and adjust tactics accordingly.
  • Execute on the annual business plan to deliver results aligned with business strategies.
  • Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness.
  • Coach and develop colleagues to proactively identify customer product and services needs.
  • Identify and develop relationships with existing customers and external referral sources to generate demand for products/services.
  • Achieve business objective for Operational Excellence.
  • Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
  • Follow and ensure colleagues understand and apply bank operating policies and procedures.
  • Protect the interests of the organization – identify and manage risks.
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements.
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
  • Ensure colleagues are knowledgeable and minimize operational and regulatory risk.
  • Work alongside other business lines including Wealth and Business Banking.
  • Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers.

EMPLOYEE / TEAM

  • Responsible for management of the overall team providing both leadership and guidance.
  • Set targets and objectives for the team, and holds the team accountable to deliver results and objectives.
  • Grow team expertise to align with business/enterprise demand and direction.
  • Lead a high performing team; provide ongoing feedback and performance reviews.
  • Lead the process of setting performance objectives for the team.
  • Ensure colleagues are in compliance with all human resources policies, procedures and guidelines of conduct.
  • Share knowledge, information, skills, and subject matter expertise among the team.
  • Support an environment where team freely escalates business challenges.
  • Recruit for all hires to ensure a highly diverse, qualified workforce.
  • Establish and foster a cohesive team; promote a fair and equitable environment.
  • Act as a brand ambassador for your business area/function and the bank.
  • Colleagues at the highest levels may be responsible for acting as a leader in the District and/or Region.

BREADTH & DEPTH

  • Manage a medium to large sized branch/team.
  • Oversees and lead a medium and/or highly complex and diverse branch.
  • Requires deep expert process management knowledge.
  • Provides coaching, mentorship and guidance to others within area of expertise.
  • Manages and oversees the overall discipline and strategy for the branch.
  • Oversee management of team requiring workforce to decision on acceptable level of risk.
  • Acts as the highest point of escalation/contact within the branch.
  • Involves regular contact with cross-functional teams across TDBG or external contacts/customers.
  • Generally reports to the District Leader or District Vice President.

EXPERIENCE & EDUCATION

  • Undergraduate degree and/or 5+ years of relevant experience.
  • Branch Compliance Officer (BCO) course.
  • IFIC or CSC.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Our Total Rewards Package

Additional Information:

Language Requirement: N/A.

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