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Branch Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Branch Manager to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for managing a medium to large-sized branch, overseeing a team of colleagues, and ensuring excellent customer service.
Key Responsibilities:
- Customer Service: Manage the service and advice team, promoting a positive customer and colleague experience.
- Leadership and Development: Lead, coach, and develop a team of service and advice colleagues on services, product, and sales informational conversations and/or advice-giving service strategies and tactics.
- Branch Operations: Provide oversight of branch premises, ensuring the customer and colleague areas are professional and inviting in appearance.
- Business Development: Plan and execute business development activities, review and communicate results, and adjust tactics accordingly.
- Financial Management: Manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness.
- Risk Management: Identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary.
- Team Management: Set targets and objectives for the team, and hold the team accountable to deliver results and objectives.
- Communication: Communicate national, regional, and/or district strategies to the team and ensure alignment of branch strategies to the overall Bank.
Requirements:
- Education: Undergraduate degree and/or relevant experience.
- Experience: 5+ years of relevant experience.
- Training: Branch Compliance Officer (BCO) course, IFIC or CSC.
About TD:
TD is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.
