Strategic Research Professional for Customer Experience and Insights

5 days ago


Laval, Quebec, Canada Intact Full time
Drive Customer-Centric Insights at Intact

We are seeking a highly experienced Senior Specialist, Customer Experience & Insights to lead research initiatives that drive business growth and customer satisfaction.

About the Role:
  • Salary:$85,000 - $110,000 per year, based on experience and location (Montreal or Toronto)
  • Lead multiple research projects across lines of business, including product development, marketing communications, and omnichannel customer experience
  • Develop and manage consumer insights projects, using qualitative and quantitative research methods
  • Collaborate with vendors, internal partners, and agencies to ensure research execution on schedule and within budget
  • Present findings and recommendations to senior leadership

What We Offer:

  • A comprehensive benefits package, including a financial rewards program and flexible work arrangements
  • An extensive learning ecosystem, inclusive employee-led networks, and a community impact program
  • The opportunity to work with inspiring leaders and colleagues who value diversity and respect

About Intact:

We believe in fostering an inclusive workplace where employees can thrive. As an equal opportunity employer, we welcome applications from diverse candidates.



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