Customer Experience Management Specialist

1 week ago


Laval, Quebec, Canada Randstad Full time

Randstad is seeking a talented Customer Experience Management Specialist to lead its customer service team in Laval. As a key member of our IT sector client, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Develop and implement customer experience strategies that align with the company's goals and objectives
  • Lead a team of customer service representatives to ensure seamless communication and problem resolution
  • Analyze customer feedback and sentiment to identify areas for improvement
  • Promote a culture of continuous learning and development within the team

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Minimum 3 years of experience in customer-facing roles, preferably in a leadership position
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A competitive salary of approximately $75,000 per year
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

About Randstad:

Randstad is a leading human resources consulting firm that specializes in matching top talent with businesses across various industries. With a strong presence in Laval, we are committed to delivering exceptional results and fostering long-term relationships with our clients and candidates.



  • Laval, Quebec, Canada RONA+ Full time

    RONA is a leading Canadian retailer of products for homeowners and DIYers. We are committed to helping our customers bring their projects to life, and we're looking for talented individuals to join our team.As a Customer Experience Specialist - Product Expert, you will be the store expert, providing detailed product information to both customers and other...


  • Laval, Quebec, Canada McDonald's Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Dynamic Customer Experience Specialist. This is a fantastic opportunity to work in a fast-paced environment, delivering exceptional customer service and contributing to the success of our restaurant.Key ResponsibilitiesGreet customers and provide a warm...


  • Laval, Quebec, Canada Laura Canada Full time

    About Laura CanadaLaura Canada is a family-owned retailer with over 140 retail store locations across Canada, housing two iconic women's fashion apparel brands: Laura and Melanie Lyne. We pride ourselves on delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion. Job...


  • Laval, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Laval, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information, addressing customer...


  • Laval, Quebec, Canada Randstad Full time

    We are looking for a dedicated individual to fill the role of Customer Service Representative in a collaborative team offering excellent service to clients. About the Role:As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing solutions in a timely and professional manner....


  • Laval, Quebec, Canada Laura Canada Full time

    Company OverviewLaura Canada, a family-owned retailer based in Laval, Quebec, houses two iconic women's fashion apparel brands: Laura and Melanie Lyne. With over 140 retail store locations across Canada and an e-commerce presence, we empower generations of Canadian women to look and feel their best.Salary:$45,000 - $60,000 per year (based on experience)Job...


  • Laval, Quebec, Canada John Brooks Company Full time

    We are seeking a skilled and dedicated Customer Experience Ambassador to join our team at John Brooks Company. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients across Canada.About the RoleThis is a challenging and rewarding opportunity to work in a fast-paced environment where no...


  • Laval, Quebec, Canada Rogers Communications Full time

    At Rogers Communications, we are seeking a skilled Customer Experience Ambassador to join our retail team. As a Sales Associate, you will play a key role in delivering an exceptional customer experience.Key Responsibilities:Enhance the retail experience by providing best-in-class service and value-added solutions to customers.Promote Rogers & Fido brands,...


  • Laval, Quebec, Canada SAIL Full time

    At SAIL Outdoors, we are on a mission to equip and offer a genuine customer experience to all outdoor enthusiasts. As a Sales Consultant, you will play a key role in helping us achieve this goal.SAIL Outdoors is a Canadian company with a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through our Quebec and Ontario...


  • Laval, Quebec, Canada Laura Canada Full time

    About Laura CanadaWe are a family-owned retailer with two iconic women's fashion apparel brands, Laura and Melanie Lyne. Based in Quebec, we design, produce, market and sell our fashion collections across Canada.Job DescriptionAs a Customer Service Representative at Laura Canada, you will play a crucial role in ensuring a high level of customer satisfaction...


  • Laval, Quebec, Canada McDonald's Full time

    We are looking for a Customer Experience Ambassador to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.As a Food Service Professional at McDonald's, you will be responsible for ensuring that customers receive a high-quality dining experience. You will work closely with...


  • Laval, Quebec, Canada John Brooks Company Full time

    Job SummaryWe are seeking a highly motivated Customer Experience Ambassador to join our dynamic team at John Brooks Company.


  • Laval, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team in Laval, Canada.Overview:In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may encounter.Key Responsibilities:Respond to customer inquiries via phone, email, and chat...


  • Laval, Quebec, Canada Penningtons Full time

    About UsAt Penningtons, we are committed to empowering women to be fearless and celebrate their individuality through fashion.Job DescriptionWe are seeking an experienced Customer Experience Lead - Store Operations to join our team. As a leader in this role, you will oversee the store environment, fostering inclusivity and diverse customer connections while...


  • Laval, Quebec, Canada Jardin de Ville Inc Full time

    Role Overview">We are seeking a skilled Digital Marketing Strategist for Customer Experience to join our team at Jardin de Ville Inc. As a key member of our marketing department, you will be responsible for developing and executing strategies that enhance the customer journey and drive business growth.">About the Role">The ideal candidate will have a strong...


  • Laval, Quebec, Canada National Bank Full time

    Role OverviewNational Bank is seeking a versatile and dedicated Customer Service Representative to join our team as a Personal Banking Specialist. This role offers the opportunity to live your ambitions and have a positive impact on your clients' lives.Your Key ResponsibilitiesYou will be responsible for:Greeting clients and answering their queries in a...


  • Laval, Quebec, Canada Linen Chest Full time

    Job OverviewAs a Post-Installation Support Specialist within Linen Chest's Custom Window Treatments department, you will play a pivotal role in ensuring seamless customer satisfaction. This position requires exceptional organizational skills, attention to detail, and excellent communication abilities.About the RoleThis fast-paced environment demands a highly...


  • Laval, Quebec, Canada Victoria's Secret Full time

    Job OverviewThe Victoria's Secret and Co. Customer Experience Lead is a leadership role that drives exceptional customer experiences and grows top-line sales in retail stores.CompensationThe estimated annual salary for this role is between $67,200 and $84,600, based on the location of Laval Carrefour.ResponsibilitiesThis leadership position is responsible...


  • Laval, Quebec, Canada John Brooks Company Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Specialist to join our Corporate Marketing team. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring timely and professional responses to customer inquiries, and maintaining high levels of customer satisfaction.Key...


  • Laval, Quebec, Canada IGA Full time

    Food Service Representative - Customer Service SpecialistEstimated Salary: $15-$18 per hour.This is a part-time opportunity with flexible shifts, including day and evening hours.As a Food Service Representative at IGA, you will be responsible for providing excellent customer service to our clients. This includes:Providing outstanding customer service at all...