Direct to Consumer Specialist

3 weeks ago

Niagara Falls, Ontario, Canada Arterra Wines Canada, Inc. Full time

About Arterra Wines Canada

At Arterra Wines Canada, we're passionate about creating memorable experiences through our exceptional wines. We believe in putting the consumer at the heart of everything we do, fostering a culture of customer-centricity and dedication to quality.

The Role: Direct to Consumer Coordinator

We're seeking a highly motivated and organized Direct to Consumer Coordinator to join our dynamic team. This role plays a vital part in driving the success of our direct-to-consumer business, encompassing wine club management, customer service, and event coordination.

Responsibilities:
  • Provide exceptional customer service by managing email inquiries and phone calls from wine club members and e-commerce customers. Resolve issues promptly and efficiently, ensuring a positive customer experience that fosters loyalty and retention.
  • Contribute to the planning and execution of engaging wine club events and direct-to-consumer promotions, enhancing brand awareness and customer engagement.
  • Support marketing efforts by assisting with the printing of materials such as membership cards, package inserts, and promotional collateral. Collaborate with winery managers to ensure consistent messaging and branding across all consumer touchpoints.
  • Play a key role in order fulfillment by assisting with the picking, packing, and shipping of e-commerce orders and wine club shipments. Ensure accuracy and timely delivery of packages.
Qualifications:
  • Post-secondary education in a relevant field.
  • 1-2 years of experience in customer service or hospitality management.
  • Excellent written and verbal communication skills.

What We Offer:

Arterra Wines Canada offers a dynamic and rewarding work environment with opportunities for growth and development. We provide comprehensive training programs and the chance to immerse yourself in the world of wine.

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