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Front Desk Representative

2 months ago

Dartmouth, Canada New Castle Hotels & Resorts Full time

Job Title: Front Desk Agent

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at New Castle Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:

  • Provide Exceptional Customer Service: Greet guests warmly, respond to their needs, and resolve any issues in a timely and professional manner.
  • Manage Front Desk Operations: Check guests in and out, handle room assignments, and maintain accurate records.
  • Handle Guest Inquiries: Respond to guest inquiries, provide information about hotel amenities and services, and resolve any issues or concerns.
  • Process Transactions: Handle cash and credit transactions, process payments, and maintain accurate records.
  • Maintain a Clean and Organized Front Desk: Ensure the front desk area is clean, organized, and well-maintained at all times.

Requirements:

To be successful as a Front Desk Agent, you will need:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Customer Service Skills: A customer-focused approach, with the ability to provide exceptional service and resolve guest complaints in a professional manner.
  • Technical Skills: Proficiency in front office software, with the ability to accurately process transactions and maintain accurate records.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move objects as needed.

Working Conditions:

This role requires working in a fast-paced environment, with frequent interactions with guests and colleagues. You will be required to work a variety of shifts, including mornings, afternoons, and evenings, including weekends and holidays.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.