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Customer Service Representative

2 months ago

SeptIles, Canada CIBC Full time

We are seeking a highly skilled and passionate professional to join our Personal and SME Banking team at CIBC. As a Customer Service Representative, you will play a critical role in delivering exceptional service to our clients, helping them achieve their financial goals and meet their banking needs.

Key Responsibilities:

  • Client Engagement: Develop and maintain strong relationships with clients, providing personalized support and guidance to help them manage their accounts and products.
  • Problem Solving: Utilize your analytical skills to identify and resolve client issues, ensuring a seamless and satisfying experience.
  • Technology Proficiency: Stay up-to-date with the latest banking technologies and tools, sharing your expertise with clients to help them better manage their financial needs.

Essential Attributes:

  • Customer-Centric: Demonstrate a genuine commitment to delivering exceptional client service, exceeding expectations and building trust.
  • Goal-Oriented: Set and achieve high standards, driven by a passion for excellence and a desire to make a meaningful impact.
  • People Person: Foster strong relationships with colleagues and clients, leveraging your exceptional communication and interpersonal skills.
  • Lifelong Learner: Embrace ongoing learning and development, staying curious and committed to acquiring new knowledge and skills.
  • Compassionate and Authentic: Demonstrate empathy and understanding, valuing diversity and promoting a culture of inclusivity.
  • Values-Driven: Uphold the highest standards of integrity, teamwork, and accountability, embodying the values that define CIBC's commitment to excellence.