Customer Service Liaison

3 weeks ago


SeptIles, Canada PAL Aerospace Full time
Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at PAL Airlines. The successful candidate will be responsible for providing exceptional customer service to our passengers, ensuring their travel experience is enjoyable and memorable.

About the Role:

The Customer Service Representative will be the first point of contact for our customers, handling all aspects of their booking, flight check-in, and aircraft boarding and deplaning processes. They will also be responsible for providing assistance to passengers with special needs and ensuring their safe movement to and from our aircraft.

Key Responsibilities:

  • Assist customers with all phases of their booking and travel process.
  • Provide exceptional customer service to our passengers, ensuring their needs are met and exceeded.
  • Work closely with our team to develop new customer service initiatives and ideas.
  • Assist with administration duties and reporting in relation to the operations of PAL Airlines.
  • Collaborate with other departments to ensure a seamless customer experience.

Requirements:

  • Minimum 1 year experience in customer service in a fast-paced environment.
  • Fluent English and French language skills.
  • Exceptional customer service skills and ability to work independently.
  • Excellent written and oral communication skills, as well as problem-solving skills.

What We Offer:

  • Great work-life balance.
  • Personal travel privileges with PAL Airlines.
  • Comprehensive health benefits, including medical, dental, and vision insurance.
  • Defined Contribution Pension Plan.
  • Employee Stock Purchase Plan.
  • Employee Tuition Assistance Program.
  • Employee and Family Assistance Programs.
  • Opportunities for growth and development within PAL Airlines.


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