Customer Service Representative

2 weeks ago


SeptIles, Canada PAL Aerospace Full time

At PAL Airlines, we are dedicated to providing air travelers with reliable, on-time performance and an enjoyable travel experience. Our success is due to our people, and we're looking for individuals who share our passion for delivering exceptional customer service.

We are currently seeking a part-time Customer Service Representative to join our team in Sept-Iles, QC. As a key member of our team, you will be responsible for assisting customers through all phases of their booking, flight check-in, and aircraft boarding and deplaning processes.

Duties and Responsibilities:

  • Assist customers with their booking, flight check-in, and aircraft boarding and deplaning processes.
  • Provide outstanding customer service to our passengers.
  • Work closely with our team to develop new customer service initiatives and ideas.
  • Perform administration duties and reporting in relation to the operations of our scheduled and charter flights.

Qualifications:

  • A minimum of 1 year experience in providing customer service in a fast-paced environment.
  • The ability to fluently speak both English and French.
  • Exceptional customer service skills.
  • Excellent written and oral communication skills, as well as excellent problem-solving skills.

What We Offer:

  • Great work/life balance.
  • Personal travel privileges with PAL and interline agreements with multiple airlines.
  • Comprehensive health benefits, including medical, dental, vision, and life insurance.
  • A defined contribution pension plan.
  • Employee stock purchase plan.
  • Employee tuition assistance program.
  • Employee and family assistance programs.
  • Opportunities for growth and development within PAL.


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