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Customer Service Representative

4 weeks ago

SeptIles, Canada PAL Aerospace Full time

At PAL Airlines, we're dedicated to delivering exceptional air travel experiences. Our team is passionate about providing reliable, on-time performance and exceptional customer service.

We're seeking a part-time Customer Service Representative to join our team in Sept-Iles, QC. As a key member of our team, you'll be responsible for:

  • Assisting customers throughout their travel journey, from booking to boarding.
  • Providing outstanding customer service and resolving issues in a timely and professional manner.
  • Collaborating with our team to develop new customer service initiatives and improve our overall service standards.
  • Performing administrative tasks and reporting to support the smooth operation of our scheduled and charter flights.
  • Working closely with various departments to ensure a seamless customer experience from origin to destination.

To succeed in this role, you'll need:

  • A minimum of 1 year of experience in customer service, preferably in a fast-paced environment.
  • Fluency in both English and French.
  • Exceptional customer service skills, with the ability to think critically and resolve issues effectively.
  • Excellent written and oral communication skills, as well as strong problem-solving abilities.
  • The ability to work independently and as part of a team.

We offer a range of benefits, including:

  • Great work-life balance.
  • Personal travel privileges with PAL and interline agreements with multiple airlines.
  • Comprehensive health benefits, including medical, dental, vision, and life insurance.
  • A defined contribution pension plan.
  • An employee stock purchase plan.
  • An employee tuition assistance program.
  • Employee and family assistance programs.
  • Opportunities for growth and development within PAL.

Applications will be accepted until further notice. PAL Airlines is committed to fostering an inclusive work environment that celebrates diversity, equity, and inclusion. We encourage candidates from all backgrounds to apply.