Customer Service Representative

4 weeks ago


SeptIles, Canada PAL Aerospace Full time

Customer Service Representative Job Description

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at PAL Airlines. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their travel experience is enjoyable and memorable.

Key Responsibilities:

  • Assist customers with all aspects of their travel, including booking, check-in, and boarding.
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with our team to develop and implement customer service initiatives and improve overall customer satisfaction.
  • Perform administrative tasks, such as data entry and reporting, to support the smooth operation of our flights.
  • Collaborate with other departments to ensure seamless customer experience from origin to destination.

Requirements:

  • Minimum 1 year experience in customer service, preferably in a fast-paced environment.
  • Fluency in both English and French.
  • Exceptional customer service skills, with ability to work independently and as part of a team.
  • Excellent written and oral communication skills, with ability to problem-solve and make decisions quickly.

What We Offer:

  • Great work-life balance.
  • Personal travel privileges with PAL Airlines and interline agreements with multiple airlines.
  • Comprehensive health benefits, including medical, dental, vision, and life insurance.
  • Defined Contribution Pension Plan.
  • Employee Stock Purchase Plan.
  • Employee Tuition Assistance Program.
  • Employee and Family Assistance Programs.
  • Opportunities for growth and development within PAL Airlines.

How to Apply:

Applications will be accepted until October 27th, 2024. We are committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion. Candidates of all backgrounds are encouraged to apply.



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