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Restaurant Operations Supervisor

2 months ago


Fort Erie, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Tim Hortons. As a key member of our restaurant operations team, you will be responsible for overseeing the daily activities of our food service staff, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, providing guidance and support as needed.
    • Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
  • Operations Management
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
    • Estimate ingredient and supply requirements for meal preparation and manage inventory levels.
    • Prepare and submit reports on sales, stock, and wastage to inform business decisions.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that customer feedback is documented and used to improve our services.
  • Human Resources
    • Hire and train new food service staff to meet business needs.
    • Develop and implement training programs to enhance staff skills and knowledge.
  • Business Planning
    • Prepare and submit budget and cost estimates to inform business decisions.
    • Monitor and analyze sales data to identify trends and opportunities for growth.
Requirements
  • 3-4 years of experience in a food service or restaurant management role.
  • College diploma or equivalent in a related field.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Attention to detail and ability to maintain accurate records.
Working Conditions

This is a permanent, full-time position with a 30-hour workweek. The successful candidate will be required to work in a fast-paced environment with tight deadlines and will be expected to maintain a high level of physical fitness.