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Customer Service Representative
2 months ago
Motion LP is a leading provider of mobility and accessibility solutions, serving communities across Canada for over 35 years. Our team of experts delivers solutions that make life accessible for everyone, including wheelchairs, walkers, mobility scooters, and more.
The RoleWe are seeking a compassionate and responsive Client Care Coordinator to join our team in Ontario. As a key member of our team, you will deliver an outstanding customer experience to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team.
Key Responsibilities- Client Experience: Enhance the customer experience by welcoming, engaging with, and meeting the needs of our clients and visitors on-site.
- Collaboration: Work closely with busy Service Technicians and Sales Consultants to oversee the client order administration, process payment, and manage bank deposits, billing & payments as needed.
- Coordination: Manage all the details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved.
- Experience: You have worked in a fast-paced office environment or a customer-facing role, with experience in managing multiple tasks and prioritizing deadlines.
- Interpersonal Skills: You have excellent communication skills, are comfortable responding to urgent inquiries, and can navigate any situation in a friendly, empathetic, and compassionate manner.
- Additional Requirements: You have a clean criminal background check and are bondable.
- Comprehensive Benefits Package
- Robust Vacation and Personal Days Allotment
- RRSP/DPSP Match Program
- Maternity/Parental Leave Top-up
- Employee Assistance Program
- Employee Discount Program
- Tenure Recognition through our Motion Milestone Program
- Employee Referral Bonus Program
- Professional Development Reimbursement
- Eligibility to the company's pooled bonus plan
- Goodlife Fitness corporate membership discount
