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Customer Support Representative

3 months ago

Granby, Quebec, Canada Artopex Inc. Full time
Position Overview

We are seeking a dedicated Customer Support Representative to join our team at Artopex Inc.. This role is essential in ensuring our clients receive the highest level of service and support.

Qualifications
  • Education: Completion of a college, CEGEP, or equivalent non-university program lasting 1 to 2 years.
  • Experience: A minimum of 2 years of relevant experience or equivalent qualifications.
Key Responsibilities
  • Respond to and resolve customer inquiries and issues.
  • Provide accurate information and assistance to clients.
  • Process refunds and credits as necessary.
  • Maintain comprehensive records and statistics related to customer interactions.
  • Gather and analyze relevant information to address client feedback and complaints effectively.
  • Document and track customer complaints.
Personal Attributes
  • Strong interpersonal skills.
  • Exceptional verbal communication abilities.
BenefitsHealth Benefits
  • Comprehensive dental plan.
  • Disability coverage.
  • Health care plan.
Financial Benefits
  • Life insurance options.
  • Pension plan.
Work Environment
  • Employment Type: Permanent position.
  • Language Requirement: Bilingual communication is essential.
  • Work Hours: Full-time, 40 hours per week.