Operations Centre Leader
4 weeks ago
At Watercare Services Limited, we believe that when water is thriving, so are the land and its inhabitants. As the largest provider of water and wastewater services in New Zealand, we supply over 400 million litres of water to Auckland daily.
We are committed to investing $18.5 billion over the next two decades to ensure that we can sustainably support our expanding city while adapting to climate challenges.
Our focus on sustainability drives us to protect our water resources for future generations. We are dedicated to reducing our carbon footprint through initiatives such as solar energy, electric vehicles, and extensive revegetation programs.
Key ResponsibilitiesAs the Operations Centre Leader, you will report directly to the Head of Operations Support. Your primary responsibilities will include:
- Overseeing the effective functioning of the Operations Centre, ensuring seamless coordination and communication across various teams.
- Providing leadership and guidance to the operations centre, faults, and customer service teams, promoting a culture of teamwork, accountability, and ongoing enhancement.
- Identifying potential risks and vulnerabilities, and formulating strategies to mitigate their impact.
- Assessing performance metrics and KPIs to pinpoint areas for improvement and implementing process enhancements to boost efficiency and effectiveness.
- Facilitating regular training sessions and drills to evaluate capabilities and improve staff preparedness for emergencies.
The ideal candidate will possess:
- A relevant tertiary qualification in fields such as emergency management, business administration, or information technology.
- Demonstrated experience in a leadership or management capacity, ideally within an operations centre or comparable environment.
- A strong grasp of operations centre functions, including incident management, resource allocation, and communication protocols.
- Experience with computerized database systems.
Join us in our mission to ensure a sustainable future for our water resources and contribute to the well-being of our community.
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