Senior Collections Specialist

1 month ago

Montreal, Quebec, Canada Xerox Canada Ltd. Full time
About Xerox Holdings Corporation

Xerox is a leading provider of document management and print solutions. With over 100 years of experience, we continue to innovate and push the boundaries of what is possible.

Our commitment to diversity and inclusion is at the heart of everything we do. We believe that a diverse and inclusive workplace is essential to driving innovation and success.

Job Summary

We are seeking a highly motivated and experienced Collections and Credit Analyst to join our team. As a key member of our Collection Services Team, you will be responsible for administering and managing various functions related to high-risk accounts.

Key Responsibilities
  • Manage an assigned file of bad debt customer accounts, ensuring timely follow-up and resolution of payment disputes.
  • Provide post-sale support to customers and internal stakeholders, ensuring a clear understanding of Xerox contract terms and conditions.
  • Develop and implement payment plans, working closely with customers to secure timely payments.
  • Identify and escalate customer complaints, maintaining a schedule of issues and communicating resolutions to customers.
  • Manage insolvency accounts, working with trustees and receivers to obtain the release of Xerox equipment under the supervision of Xerox legal counsel.
  • Coordinate with the Xerox removal department to retrieve assets from default customers.
  • Process bad debt write-offs, ensuring accurate and timely documentation.
  • Prepare third-party collection documentation, supporting Legal Counsel in post-write-off collection efforts.
Requirements
  • Graduate of College or University program strongly preferred.
  • Experience in Credit and Collections, with a strong understanding of financial regulations and laws.
  • Bilingual professional communication skills, with the ability to interact effectively with internal and external clients.
  • Excellent interpersonal and customer care skills, with the ability to work under pressure and maintain flexibility in handling multiple tasks.
  • Sound judgment and decision-making, with a high level of motivation and self-starter attitude.
  • Dependability and complete confidentiality, with excellent telephone assertiveness and problem-solving skills.

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