Capital Collections Specialist
4 hours ago
Capital Collections Specialist Role Overview
We're seeking a skilled Capital Collections Specialist to join our Capital and Payments team in Montreal. This customer-facing role will involve contacting merchants with overdue account balances, negotiating repayment plans, and providing exceptional customer service.
Key Responsibilities:
- Demonstrate empathy and understanding for customers' situations, needs, and offer solutions.
- Perform outbound calls to collect on overdue Capital advance accounts and negotiate repayment plans.
- Support operations by managing customer overdue accounts and collection activities.
- Ensure exceptional execution results in the collection of our financial loans.
- Document collections activities and processes through superior administration skills.
- Negotiate with consumers and explore money sources to determine the best possible arrangement.
- Issue dunning letters and refer to a collection agency when necessary.
Requirements:
- Minimum 2 years' experience in collections or a target-driven call centre environment.
- Experience collecting for a financial institution (e.g., bank, credit card company).
- Strong communication skills in English and French, written and oral.
What We Offer:
- A flexible hybrid work environment (3 days/week in office).
- Genuine career opportunities in a company creating new jobs daily.
- A team big enough for growth but lean enough to make a real impact.
- Lightspeed RSU program, unlimited paid time off, and more.
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