Collection Specialist

4 weeks ago


Montreal, Quebec, Canada Belron Canada Full time

We are seeking a highly skilled Collection Specialist to join our team at Belron Canada. As a key member of our Customer Accounts-Insurance Team, you will play a crucial role in ensuring the timely recovery of insurance customer accounts.

Key Responsibilities:

  • Recover insurance customer accounts in accordance with established procedures and internal control rules;
  • Analyze accounts according to payment terms and initiate recovery procedures within the required time frame;
  • Perform analysis and reconciliation of customer accounts;
  • Keep recovery comments up to date in the computer system;
  • Collaborate with sales teams to resolve overdue accounts;
  • Make adjustments and journal entries to accounts receivable as needed;
  • Provide exceptional customer service through phone and email communication;
  • Participate in process improvement projects to enhance our collection processes.

Requirements:

  • DEC in Accounting, Finance, or Business Administration;
  • Three to five years of collection experience;
  • Fluency in English and French, both written and spoken;
  • Strong knowledge of MS Office, particularly Excel;
  • Results-driven with a focus on customer satisfaction;
  • Excellent interpersonal and teamwork skills;
  • Ability to analyze and prioritize tasks effectively;
  • Professional ethics and a commitment to integrity;
  • Initiative, rigor, and autonomy in work approach;
  • Flexibility in working hours, including potential teleworking arrangements.

We value our employees' growth and well-being, and we strive to create a work environment that fosters genuine care and a commitment to excellence. If you are a motivated and detail-oriented individual with a passion for collections, we encourage you to apply for this exciting opportunity.

Belron Canada is a leading provider of auto glass repair and replacement services, with a strong presence in Canada and a commitment to sustainability. Our team is dedicated to delivering world-class care to our customers and communities.



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