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Customer Service Representative
2 months ago
About Our Opportunity
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative at Access Nova Scotia. As a key member of our front-line team, you will play a critical role in providing exceptional service to citizens and businesses of Nova Scotia.
Primary Accountabilities
- Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles program.
- Ensure Access Nova Scotia meets clients' needs and clients accomplish what they set out to do, have their questions answered, and receive the support they require.
- Serve many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers' licenses, renew license plates, and more.
- Examine records, process documents, and apply relevant legislation and policy accurately and efficiently.
- Exercise a high degree of confidentiality when entering and retrieving information from systems and applications.
- Maintain the security and control of public funds and inventory.
Qualifications and Experience
Qualifications include four years of experience in a fast-paced customer service environment or a combination of customer service and other related experience, training, or education (university and college education will be considered when determining the four-year experience requirement).
You will also possess the following skills and attributes:
- Strong communication skills
- Ability to manage challenging client conversations
- Excellent attention to detail
- Flexible team-player
- Self-motivated with a positive attitude
- Efficient and accurate
- Strong organizational and time management skills
- Excellent judgment and problem-solving skills
- Strong data entry and computer skills
Benefits
As a Government of Nova Scotia employee, you will have access to a comprehensive benefits package, including a defined benefit pension plan, health, dental, and life insurance, general illness, short and long-term disability, vacation, and employee and family assistance programs.
What We Offer
- Career development opportunities
- An engaging and supportive work environment
- Countless career paths
- Department-specific flexible working schedules
Pay Grade: CL 18 Salary Range: $18.00 - $22.00 Bi-Weekly
