Customer Service Representative

1 month ago

Kentville, Nova Scotia, Canada Government of Nova Scotia Full time

About Our Opportunity

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative at Access Nova Scotia. As a key member of our front-line team, you will play a critical role in providing exceptional service to citizens and businesses of Nova Scotia.

Primary Accountabilities

  • Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles program.
  • Ensure Access Nova Scotia meets clients' needs and clients accomplish what they set out to do, have their questions answered, and receive the support they require.
  • Serve many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers' licenses, renew license plates, and more.
  • Examine records, process documents, and apply relevant legislation and policy accurately and efficiently.
  • Exercise a high degree of confidentiality when entering and retrieving information from systems and applications.
  • Maintain the security and control of public funds and inventory.

Qualifications and Experience

Qualifications include four years of experience in a fast-paced customer service environment or a combination of customer service and other related experience, training, or education (university and college education will be considered when determining the four-year experience requirement).

You will also possess the following skills and attributes:

  • Strong communication skills
  • Ability to manage challenging client conversations
  • Excellent attention to detail
  • Flexible team-player
  • Self-motivated with a positive attitude
  • Efficient and accurate
  • Strong organizational and time management skills
  • Excellent judgment and problem-solving skills
  • Strong data entry and computer skills

Benefits

As a Government of Nova Scotia employee, you will have access to a comprehensive benefits package, including a defined benefit pension plan, health, dental, and life insurance, general illness, short and long-term disability, vacation, and employee and family assistance programs.

What We Offer

  • Career development opportunities
  • An engaging and supportive work environment
  • Countless career paths
  • Department-specific flexible working schedules

Pay Grade: CL 18 Salary Range: $18.00 - $22.00 Bi-Weekly

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