Collection Customer Service Representative

4 weeks ago


Montreal, Quebec, Canada National Bank Full time

### Job Title: Collection Customer Service Agent

### Job Summary

We are seeking a highly skilled Collection Customer Service Agent to join our team at National Bank. As a Collection Customer Service Agent, you will play a critical role in helping clients manage their financial health by suggesting payment agreements and providing exceptional customer service.

### Key Responsibilities

* Establish trust-based relationships with clients to understand their financial situations and provide tailored solutions
* Analyze large amounts of information to assess clients' financial situations and identify areas for improvement
* Listen to clients' needs and resolve their issues in a timely and professional manner
* Educate clients on their financial situations and highlight the benefits of our services
* Collaborate with internal teams to ensure seamless communication and effective problem-solving

### What We Offer

* Competitive compensation package, including a starting salary of $23.50/hour with two salary increases projected in the first year
* Comprehensive benefits package, including health and wellness programs, flexible group insurance, and a generous pension plan
* Opportunities for career growth and professional development, including a career development plan with internal career counselors
* A dynamic and inclusive work environment that values diversity, equity, and inclusion

### Requirements

* High school diploma
* Customer service and advisory experience
* Strong communication and interpersonal skills
* Bilingualism (English/French) to serve clients who speak a language other than French regularly
* Ability to work in a fast-paced environment and adapt to changing priorities

### Why Join Us?

At National Bank, we are committed to putting people first and making a positive impact on their lives. We value our employees' well-being and offer a range of benefits and programs to support their physical, emotional, and financial health. We are an inclusive and diverse organization that welcomes candidates from all backgrounds and perspectives. If you are passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity.



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