Collection Customer Service Representative

3 weeks ago


Montreal, Quebec, Canada National Bank Full time

Job Summary

We are seeking a skilled Collection Customer Service Agent to join our team at National Bank. As a Collection Customer Service Agent, you will be responsible for establishing trust-based relationships with clients, analyzing their financial situations, and providing solutions to help them manage their debt.

Key Responsibilities

  • Contact clients to discuss their financial situations and provide solutions to help them manage their debt
  • Analyze client data to understand their financial needs and provide tailored solutions
  • Work with clients to establish payment agreements and provide ongoing support
  • Collaborate with internal teams to ensure seamless communication and resolution of client issues

Requirements

  • High school diploma or equivalent
  • Customer service and advisory experience
  • Aptitude for building strong relationships and proactively establishing ties with clients
  • Bilingualism (English/French) to serve clients who speak a language other than French

What We Offer

  • Competitive compensation package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • A comprehensive benefits package, including health and wellness programs, flexible group insurance, and more

Why Join Us

At National Bank, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and opportunities for growth and development, and we are committed to helping our employees achieve their career goals.



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