Collection Customer Service Representative
3 weeks ago
Job Summary
We are seeking a skilled Collection Customer Service Agent to join our team at National Bank. As a Collection Customer Service Agent, you will be responsible for establishing trust-based relationships with clients, analyzing their financial situations, and providing solutions to help them manage their debt.
Key Responsibilities
- Contact clients to discuss their financial situations and provide solutions to help them manage their debt
- Analyze client data to understand their financial needs and provide tailored solutions
- Work with clients to establish payment agreements and provide ongoing support
- Collaborate with internal teams to ensure seamless communication and resolution of client issues
Requirements
- High school diploma or equivalent
- Customer service and advisory experience
- Aptitude for building strong relationships and proactively establishing ties with clients
- Bilingualism (English/French) to serve clients who speak a language other than French
What We Offer
- Competitive compensation package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- A comprehensive benefits package, including health and wellness programs, flexible group insurance, and more
Why Join Us
At National Bank, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and opportunities for growth and development, and we are committed to helping our employees achieve their career goals.
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