Client Services Team Leader

3 weeks ago

Newmarket, Ontario, Canada Blue Door Shelters Full time

About Blue Door Shelters

Blue Door Shelters is a not-for-profit charitable organization dedicated to serving our community by providing essential emergency shelter services. Our mission focuses on supporting individuals and families at risk of or experiencing homelessness to achieve and maintain affordable housing.

Position Overview

As a Client Services Team Leader, reporting directly to the Program Manager, you will play a crucial role in case management, ensuring that individuals and families facing homelessness receive the comprehensive support they need. Your expertise will help clients with complex needs reintegrate into the community successfully.

Key Responsibilities

  • Oversee and mentor student interns.
  • Supervise staff in collaboration with the Program Manager.
  • Evaluate completed client service packages to identify clients with complex needs.
  • Assess client strengths, risks, needs, and goals to develop tailored case management plans.
  • Assist in the onboarding process for new team members.
  • Guide team members in supporting client objectives.
  • Support the Program Manager in organizing staff meetings.
  • Track and monitor client progress, providing additional support as necessary.
  • Ensure all program documentation and client records are accurate and up-to-date.
  • Foster and maintain relationships with community service providers, expanding our network of support.
  • Facilitate client referrals to appropriate services and advocate for their needs.
  • Coordinate wrap-around support services.
  • Transport clients as needed.
  • Lead internal case management meetings and collaborate with external service providers.
  • Manage discharge planning to ensure clients have the necessary support for successful housing maintenance.
  • Conduct exit interviews with clients.
  • Complete documentation, including reports and case notes, and gather relevant data.
  • Prepare regular monthly and quarterly reports.
  • Participate as a member of various committees.
  • Fulfill on-call responsibilities.
  • Perform other duties as assigned.

Professional Conduct

  • Exhibit professionalism in all workplace interactions.
  • Collaborate effectively with all team members and departments.
  • Adhere to the agency's mission, vision, policies, and procedures.
  • Promote harm reduction practices in alignment with core standards.
  • Attend required staff meetings and training sessions.
  • Maintain confidentiality regarding all client and agency information.
  • Utilize effective conflict resolution skills as per Crisis Prevention Intervention (CPI) training.
  • Build positive relationships with clients, colleagues, community partners, and volunteers.
  • Provide necessary referrals and follow-up support.
  • Engage in regular meetings with the manager and participate in annual performance evaluations.

Health and Safety Responsibilities

  • All employees must conduct their work in a manner that promotes their own health and safety as well as that of others.
  • Employees are expected to understand and comply with health and safety policies and procedures.

Qualifications

  • Bachelor's degree in Social Work or a related field, or equivalent combination of education and experience.
  • A minimum of three years of experience in a social services environment.
  • Familiarity with community resources in the York region and surrounding areas.
  • Proven leadership and team management skills.
  • Ability to work independently and collaboratively within a multidisciplinary team.
  • Excellent verbal and written communication abilities.
  • Strong problem-solving skills in conflict and crisis situations.
  • Knowledge and promotion of anti-oppressive practices.
  • Experience working with diverse populations, including those facing homelessness, mental health challenges, and addiction issues.
  • Exceptional organizational and time management skills.
  • Proficient in Microsoft Office and other relevant software.
  • CPR and First Aid certification.
  • Crisis prevention training is an asset.
  • Vulnerable Sector Screening – police check required.
  • Valid driver's license, reliable vehicle, and insurance for work-related travel.

Blue Door Shelters is committed to building a diverse staff and leadership team that reflects the communities we serve. We encourage applications from individuals who face historical and current barriers to access and equity, including Indigenous, Black, and racialized individuals, members of 2SLGBTQIA+ communities, people with disabilities, and those with lived experiences of homelessness. Blue Door Shelters operates in a unionized environment.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations will be provided throughout the hiring process. Applicants are encouraged to communicate their needs in advance.

Only candidates selected for an interview will be contacted.

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