Digital Product Strategy Manager
4 weeks ago
Overview:
We are seeking a dedicated and results-oriented professional to spearhead the transformation of our digital banking experience. The individual in this role will be responsible for guiding the strategic direction of our Digital Assistance initiatives, ensuring seamless interactions across all customer touchpoints, including online platforms, physical branches, and contact centers.
Key Responsibilities:
- Define a comprehensive multi-year vision and strategy for digital product offerings, while maintaining a prioritized product backlog.
- Engage in ongoing exploration of conversational banking, shaping its evolution to enhance customer engagement.
- Utilize customer insights derived from user experience research and analytics to drive continuous improvement of digital solutions.
- Build strong partnerships with business units to align product roadmaps with organizational goals.
- Facilitate collaborative problem-solving with design and development teams to address implementation challenges.
- Work closely with scrum teams, writing user stories, and participating in sprint planning and reviews.
- Collaborate with analytics teams to establish and track key performance indicators (KPIs) for new features.
- Stay informed about emerging technologies and trends in the digital banking landscape.
- Mentor and develop product management team members, fostering their professional growth.
- Conduct performance evaluations and provide constructive feedback to ensure team success.
Qualifications:
- A minimum of 5 years of experience in product management, particularly in consumer-facing software solutions.
- Exceptional communication skills, with the ability to influence stakeholders at various organizational levels.
- Proven experience in leading and mentoring product managers.
- Strong analytical and organizational skills, with meticulous attention to detail.
- Familiarity with Agile methodologies, especially Scrum.
- Technical proficiency in systems, design, and architecture.
What We Offer:
- A commitment to Diversity, Equity, Inclusion & Allyship, fostering an inclusive culture where every employee can thrive.
- Accessibility and workplace accommodations to support a diverse workforce.
- Opportunities for professional development through online courses and cross-functional experiences.
- A competitive rewards program, including bonuses and flexible vacation options.
- Engagement in community initiatives, promoting a sense of belonging.
We are dedicated to creating an inclusive and accessible environment for all employees. If you require accommodations during the recruitment process, please inform our recruitment team.
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