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Customer Support and Sales Coordinator
3 months ago
Join our team as a Customer Support and Sales Coordinator if you:
Have experience in a customer-focused role or an office setting, adept at managing multiple priorities and tasks. Possess keen attention to detail, excellent organizational abilities, and a readiness to assist whenever necessary. Excel in building relationships with colleagues, clients, and professionals. Are driven to improve the lives of those around you and take pride in resolving challenges.
About Motion:
As a Canadian-owned entity, Motion stands as the premier provider of mobility and accessibility solutions in Canada, proudly serving communities across various provinces for over 35 years through a network of numerous locations. Our dedicated team of specialists supports individuals and their caregivers by offering solutions that enhance accessibility for all. Our extensive product range includes wheelchairs, mobility scooters, power lift recliners, and various homecare items, ensuring independence and safety for clients of all ages.
The Role:
We are seeking a proactive and solution-oriented Customer Support and Sales Coordinator to join our team. In this role, you will provide essential support to our Mobility & Accessibility Consultants, assisting them in delivering exceptional service to our clients, families, and healthcare practitioners. You will play a key role in enhancing operational efficiency and collaborating with team members across different departments.
What You Will Gain:
Professional Growth. This position offers an opportunity to gain in-depth knowledge of our industry, engage in various aspects of our operations, and take charge of your professional journey. You will learn about our products and services while collaborating with healthcare providers and colleagues to ensure a superior client experience.
Meaningful Impact. Each day at Motion presents a chance to make a significant difference in the lives of our clients. You will experience profound job satisfaction knowing that your contributions positively affect individuals in your community.
Continuous Learning and Networking. At Motion, we foster an environment of ongoing learning and skill enhancement. You will have:
- Access to our comprehensive Learning Portal, featuring a vast array of training resources covering over 140 topics related to our products and professional development.
- The opportunity to collaborate with industry experts who will support your growth and equip you with the necessary tools for success.
- Participation in industry events, including our own Rehab Expos, allowing you to network with vendors, occupational therapists, and peers.
Your Daily Responsibilities:
- Deliver Exceptional Customer Service. You will engage with clients empathetically and promptly, addressing their needs effectively. A deep understanding of our clients and the therapist community will enable you to respond to inquiries efficiently.
- Administrative Coordination. You will manage phone communications, schedule appointments, respond to emails, digitize documentation, and handle billing and payments.
- Team Collaboration. You will facilitate communication among various teams, building strong relationships with sales, purchasing, service, and administrative personnel.
- Sales Support. You will work closely with the team to enhance operational efficiencies, uphold company policies, and refine business processes to meet market demands. This includes coordinating sales leads and organizing meetings.
- Order Management. You will oversee the creation of quotes, orders, invoices, and reports, ensuring timely processing of all documentation. Maintaining accurate client and inventory records using our software will be part of your responsibilities.
Your Qualifications:
- Experience. You have a background in a dynamic office environment or customer service role, demonstrating the ability to manage deadlines and prioritize tasks effectively. Proficiency in Microsoft Office Suite and familiarity with databases are essential.
- Interpersonal Skills. You enjoy fostering relationships and possess the ability to work with clients to identify suitable solutions. Your communication skills are professional and adaptable, allowing you to handle urgent inquiries across various channels.
- Additional Requirements: A clean criminal background check and bondable status are necessary.
What We Offer:
At Motion, we take pride in providing our employees with a competitive benefits package, including:
- Attractive compensation with a salary range based on skills and experience.
- Eligibility for a comprehensive benefits package.
- Generous vacation and personal days.
- Retirement savings plan matching.
- Parental leave top-up.
- Employee assistance and discount programs.
- Recognition for tenure through our milestone program.
- Professional development reimbursement.
- Access to a corporate fitness membership discount.
