IT Support Specialist

4 days ago

Toronto, Ontario, Canada Canada Goose Full time
Job Title: IT Support Specialist

The IT Support Specialist is a crucial role within our organization, responsible for providing top-notch technical support to our executives, stakeholders, and retail stores. This position requires a hands-on problem solver with strong technical troubleshooting skills to ensure the seamless operation of daily technology needs.

Key Responsibilities:
  • Provide 1st and 2nd level support via Corporate and Retail Queue for Windows, MacOS, Manufacturing, and Point of Sales Systems (phone, email, and in-person).
  • Handle onboarding and offboarding processes, including access requests.
  • Record, track, and escalate incidents via ITSM system, Service Now.
  • Configure and support workstations, tablets, cell phones, and Audio/Visual conferencing technologies.
  • Image and configure workstations, laptops, Point of Sales, and other computing equipment as required.
  • Support printers, copiers, IP Phones, and various other peripheral devices.
  • Implement and support Audio/Video conferencing technologies.
  • Perform security and operating system updates, software deployment, and troubleshooting.
  • Collaborate with IT Operations team members on escalated issues (Enterprise Applications, Infrastructure, and Cybersecurity), including WAN and network availability.
  • Deliver exceptional service to all departments, utilizing available resources while meeting set SLAs.
  • Document technical procedures for new technologies and update/maintain existing technical documentation.
  • Provide dedicated support for defined members of the Canada Goose Executive Team, prioritizing their IT needs and ensuring optimal functioning of their systems.
Requirements:
  • A post-secondary education in Information Technology or equivalent.
  • ITIL Foundations, A+, Network+, M365 and Managing Modern Desktops and Devices MD-101T certifications are considered assets.
  • Experience with compliance and governance frameworks (SOX preferred).
  • Firm grasp of basic networking concepts.
About Us:

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.

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