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Healthcare Support Specialist

2 months ago

Toronto, Ontario, Canada Home and Community Care Support Services Full time
Job Summary

We are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a key member of our team, you will provide administrative support to our Care Coordinators, ensuring that patients receive prompt and effective customer service.

Key Responsibilities
  • Provide administrative support services to Care Coordinators, including processing new referrals and orders for services, supplies, and equipment.
  • Process and assist in managing confidential patient records, ensuring accuracy and attention to detail.
  • Enter, update, and maintain a high volume of patient data in our electronic database, utilizing your proficiency in database software.
  • Answer a high volume of telephone inquiries from patients, families, and service providers, providing timely and effective support.
  • Provide back-up support to other positions as required, demonstrating your flexibility and adaptability.
Requirements
  • A college diploma in the health or social services, or business/office administration.
  • 2+ years' related office experience, with a strong background in healthcare administration.
  • Accurate keyboarding/data-entry skills, with proficiency in MS Word, Excel, and other applications in a Windows environment.
  • Excellent organizational skills, with the ability to work with minimal supervision and prioritize tasks effectively.
  • Advanced multi-tasking skills, with the ability to meet performance and service goals.
  • Exceptional interpersonal skills, with the ability to work as part of a team and interact tactfully and sensitively with patients from diverse backgrounds.
  • Excellent oral and written communication skills, including strong listening skills.
  • Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs.
What We Offer
  • Attractive comprehensive compensation packages and benefits.
  • Valuable development opportunities, including training and professional growth.
  • Membership in a world-class defined benefit pension plan.

We are committed to a culture of equity, inclusion, diversity, and anti-racism, and we welcome applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.