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Customer Service Specialist
3 months ago
Customer Service Specialist
The Customer Service Specialist plays a crucial role in facilitating work order generation for facility management services. This remote position entails addressing inquiries, troubleshooting issues, maintaining service databases, and ensuring follow-up on client communications. The ideal candidate will be adept at managing both internal and external customer requests, escalating concerns as necessary, and keeping computerized maintenance management systems (CMMS) updated. Furthermore, they should exhibit outstanding communication abilities, demonstrate proficiency in Microsoft Office, and possess prior experience in a call center or customer support environment.
- Exhibits a professional attitude
- Capable of performing under pressure
- Projects a positive image
- Demonstrates effective communication skills
- Understands and addresses customer requirements
- Values collaboration and teamwork
- Functions well independently
Experience: 2-3 years of relevant experience
Skills: Proficient in Microsoft Office, familiarity with JD Edwards is advantageous, ability to type 50 WPM accurately
Black & McDonald is dedicated to fostering diversity and inclusion within the workplace. We provide competitive remuneration, comprehensive benefits packages, and a nurturing work environment.
