Customer Service Specialist

4 weeks ago


Montreal, Quebec, Canada Scotiabank Full time

About Scotiabank

Dynamic Funds is a subsidiary of Scotiabank, a leading Canadian bank. We offer a range of financial products and services, including investment funds, wealth management, and more.

About the Role

The Specialist, Customer Relations Centre will be responsible for providing exceptional customer service to clients, responding to inquiries, and resolving issues related to Dynamic Funds products and services.

Key Responsibilities

  • Interact with customers via phone to provide effective customer service and resolve issues.
  • Collaborate with team members and act as a liaison between clients and other Dynamic Centres of Excellence.
  • Analyze accounts and determine appropriate follow-up actions.
  • Strive to exceed performance standards in an inbound call-center environment.
  • Maintain familiarity with department policies and procedures.
  • Work on special projects as required.

What We Offer

As a member of our team, you will have the opportunity to work with a dynamic and growing organization, offering a competitive compensation package, community involvement programs, and opportunities for professional growth.

Requirements

  • University degree in Finance or related studies (strong asset)
  • Knowledge of MS Office and industry databases (i.e. iFastTM)
  • CSC/ IFIC certification is a definite asset.
  • Ability to work independently and cooperatively as a team.
  • Excellent organizational and analytical skills.
  • Good problem-solving, flexibility, change management and time management skills.
  • Excellent customer service and communication skills in English and French.

Working Hours

January 1st to April 30th - Monday to Friday 8am-8pm
May 1st to December 31st - Monday to Thursday 8am-8pm and Friday 8am-6pm.



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