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Administrative Coordinator, Volunteer Engagement

2 months ago


Edmonton, Alberta, Canada United Way of the Alberta Capital Region Full time
About the Role

This permanent, full-time position supports United Way's diverse network of volunteers through the administration of tasks and processes that provide resources, tools, and best practices to engage and utilize the skills and time of our customers. The role is focused behind the scenes to ensure an elevated volunteer experience and valuable support through the entire volunteer lifecycle.

Key Responsibilities
  • Collaborate with internal staff on volunteer management administration to support consistent and elevated customer experiences.
  • Support the customer journey and volunteer engagement lifecycle for all existing and new volunteer opportunities.
  • Work with staff to develop new episodic and ongoing volunteer opportunities, including supporting recruitment strategies and efforts.
  • Review volunteer roles annually to understand and capture processes and practices used by various teams across the organization.
  • Support the Affinity Groups and Volunteer Engagement (AGAVE) team with administrative requirements.
  • Coordinate and deliver elements of the volunteer recognition strategy and org-wide volunteer appreciation efforts.
  • Use CRM and Volunteer Management System (VMS) to support volunteer opportunities across the organization.
  • Maintain volunteer administration files and ensure volunteers exist in database systems.
  • Handle customer communications and responses through the volunteer engagement inbox.
  • Support Cabinet engagement through administrative functions.
  • Support org-wide volunteer data management and collection practices.
About You

You are someone who thrives in administrative and support roles, providing exceptional customer service and administrative expertise. You have amazing writing and presenting skills, and are experienced in administrative tasks, including managing calendars and external commitments, preparing communications, and managing multiple inboxes.

You have a can-do attitude, are outcomes driven, and approach situations with empathy and collaboration. You are motivated to think creatively, stay highly organized, and build relationships. You love applying your administrative skills and knowledge to meaningful work and thrive in a digital environment.

Why Work with Us?

We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is hybrid, with time spent both collaborating in the office as well as remotely.