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Volunteer Engagement Coordinator

1 month ago

Edmonton, Alberta, Canada United Way of the Alberta Capital Region Full time

About the Role:

This permanent, full-time position supports United Way's diverse network of volunteers through the administration of tasks and processes that provide resources, tools, and best practices to engage and utilize the skills and time of our customers.

The successful candidate will be responsible for collaborating with internal staff on volunteer management administration, supporting the customer journey and volunteer engagement lifecycle, and working with staff in the development of new volunteer opportunities.

Key Responsibilities:

  • Collaborate with internal staff on volunteer management administration to support consistent and elevated customer experiences.
  • Support the customer journey and volunteer engagement lifecycle for all existing and new volunteer opportunities.
  • Work with staff in the development of new episodic and ongoing volunteer opportunities, including supporting recruitment strategies and efforts.
  • Coordinate and deliver elements of the volunteer recognition strategy and org-wide volunteer appreciation efforts.
  • Use CRM and Volunteer Management System (VMS) in support of volunteer opportunities across the organization.

Requirements:

  • Post-secondary degree or diploma in Business, Social Sciences, or related field.
  • Minimum of two (2) to three (3) years of related experience, providing exceptional customer service and administrative support.
  • Valid driver's license and vehicle required for travel within Edmonton and surrounding area.

Why Work with Us?

United Way looks at the big picture to deliver a coordinated network of services and programs to address a range of needs for children and families who are struggling. We offer rewarding work, a positive workplace culture, and a total rewards package.