Program Lead, Volunteer Engagement
1 month ago
We are seeking a skilled Program Lead, Volunteer Engagement to join our Customer Care team. As a key member of our team, you will be responsible for leading a range of strategic volunteer engagement initiatives to elevate the volunteer experience for our current volunteers and attract new and retain new volunteers.
Key Responsibilities- Manage and coordinate United Way's Poverty Simulations, as well as support the growth of United Way's Cabinets through the administration of Cabinet operations, including events planning, broad communications, recruitment strategies, and the onboarding and offboarding of all Cabinet volunteers.
- Deliver the Mentoring for Success program, recruit and coordinate volunteers for various volunteer-led United Way activities.
- Seek opportunities to highlight United Way's volunteer engagement activities, support organizational recruitment priorities, and enhance brand awareness through participation in local community events and volunteer fairs.
- Collaborate with Product and Marketing team to oversee the volunteer management and event coordination of volunteer-led community/public events.
- Actively pursue opportunities that highlight and showcase United Way's volunteer engagement offerings and coordinate efforts for participation in local community volunteer events and fairs to support recruitment strategies, organizational needs, and increase brand awareness.
- Support the Program Manager, Volunteer Engagement in exploring partnership opportunities to increase brand awareness, visibility, and community support.
- Lead the volunteer lifecycle for cabinet members; including onboarding, supporting, and offboarding.
- Organize and deliver all aspects of the Mentoring for Success program for Sponsored Campaign Representatives (SCRs) including recruiting mentors, sourcing and securing consultants/facilitators to deliver workshops, program scheduling and logistics, preparing/creating supporting materials, on-going and final program evaluation, and planning the final wrap session event.
- Coordinate and lead volunteers for Poverty Simulation events.
- Facilitate Cabinet engagement through key functions including communications, engagement events planning, and support, recognition and meetings support & hosting and projects related to cabinet strategic plan deliverables.
- Support administrative functions for annual Cabinet recruitment strategies.
- Update cabinet role profiles and terms of reference annually.
- Maintain and troubleshoot the Cabinet Portal (SharePoint site).
- Provide support to Women United, GenNEXT, and ReUnited Cabinets by assisting associated staff partners with Cabinet operations.
We are looking for a skilled relationship builder who thrives in developing engaging relationships through trust, teamwork, and communication. You enjoy keeping things organized and have experience managing multiple projects.
You enjoy problem solving and are comfortable gathering, analyzing, and interpreting and utilizing all kinds of information in decision making. You are known for demonstrating accountability and striving for an excellent customer experience.
You have a knowledge of MS Office and databases (we use Salesforce) and are comfortable in a digitally focused environment.
Your background includes a post-secondary degree or diploma in Business, Social Sciences, Humanities or related field plus a minimum of two (2) years to three (2) years of related experience. Equivalent combinations of education and experience will be considered.
A valid driver's license and vehicle are required as some travel will be involved within Edmonton and the surrounding area. Availability to work on some occasional evenings or early morning is required.
Why Work with Us?We change lives by engaging passionate changemakers, investing in effective programs and services, and working in partnership with the system of agencies to create long-term solutions. Together, we can ensure that no one in our community is left behind.
We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.
We believe that a balanced Total Rewards Program helps foster a culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.
Fundamental to this is our commitment to pay equity and a living wage. As part of our Total Rewards Program, this position is also eligible for:
- Compressed work week (January – August)
- Flexible hours / Hybrid work environment
- Professional Coaching
- LinkedIn Learning
- Extended Health & Dental
- Health Spending Account & Wellness Spending Account
- Employee & Family Assistance Program
- People Connect (virtual psychological support)
- RRSP matching
- 12 days of Personal Illness and Family Responsibility Leave
- 4 weeks vacation
- The starting salary range for this role is $48,880 -$61,100
*(Starting salary based on experience and budgetary considerations)
All Benefits are subject to applicable eligibility requirements.
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Edmonton, Alberta, Canada United Way of the Alberta Capital Region Full timeAbout the RoleWe are seeking a skilled Program Lead, Volunteer Engagement to join our Customer Care team. As a key member of our team, you will be responsible for leading strategic volunteer engagement initiatives to elevate the volunteer experience and attract new volunteers.Key ResponsibilitiesManage and coordinate United Way's Poverty Simulations and...
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