Manager of Referrals and Placements

4 weeks ago

Peterborough, Ontario, Canada PJ Care Full time

JOB TITLE - Manager of Referrals and Placements

REPORTS TO - Operations Manager

ACCOUNTABLE TO - Board of Directors

WORKING HOURS - 37.5 hours per week

LOCATION - Hybrid (combination of remote work and attendance at various centres).

PJ Care has been recognized as the "Best Care Home to Work for in the UK" in the annual 'Best Companies' awards, and has also been ranked among the top five health and social care providers.

We are looking for a Manager of Referrals and Placements. This is a permanent, full-time role that encompasses all our facilities. The Manager will spearhead and take charge of business development efforts to ensure PJ Care achieves and sustains optimal bed occupancy through a strategic and organized sales approach, aligned with company objectives. The ideal candidate will embody the PJ Care values of Care, Compassion, and Commitment.

Key Responsibilities:

  • Oversee referrals as part of the business development strategy, ensuring prompt and effective assessments are conducted and that contractual and financial prerequisites are established prior to admissions.
  • Ensure that business strategies, development processes, and sales/budget targets are met.
  • Manage the tendering process for services to secure success in relevant bids.
  • Foster rapport and mutually beneficial relationships with both internal and external stakeholders, maintaining effective working relationships with all pertinent contacts.
  • Develop new business connections with key stakeholders, particularly Personal Injury Lawyers and Brain Injury Case Managers.
  • Collaborate with other members of the PJ Care team to implement company strategies and identify business opportunities.
  • Achieve targets and report on agreed sales KPIs to maintain occupancy levels at our neurological care centres.
  • Serve as the primary contact for placement inquiries and referrals.
  • Prepare and deliver tailored presentations as required.
  • Facilitate negotiations between PJ Care Ltd and care commissioning teams.
  • Participate in referral meetings, ensuring all relevant information is available for discussion.
  • Assist in the preparation of sales reports for the Board and manage the weekly sales pipeline.
  • Work with the Operational Board to understand and communicate key messages to effectively promote the business.
  • Proactively seek and develop new opportunities.
  • Maintain the CRM database and generate statistical reports as needed.
  • Ensure the sales process is executed to the required quality standards.
  • Uphold PJ Care values and assist the broader team in achieving these values.
  • Stay informed about neurological conditions and their impact on residents and families.
  • Remain knowledgeable about competitors in the sector.
  • Participate in business functions, events, and meetings as required.
  • This role may involve attending exhibitions and conferences for promotional purposes.
  • Perform other duties as reasonably requested.

Minimum Qualifications:

  • NMC Registered Nurse or HCPC Registered Healthcare Professional.
  • A minimum of 5 years post-qualification experience as a registered professional.
  • Proven experience in managing referrals and placements.

The role requires a commitment to safeguarding and promoting the welfare of all individuals accessing PJ Care services, ensuring protection from harm.

PJ Care Ltd is dedicated to promoting Equality, Diversity, and Inclusion in all aspects of life, particularly in the workplace, and actively supports every team member and resident in reaching their full potential.

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