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IT Support Specialist

3 months ago

St Albert, Alberta, Canada PHtD Immigration Services Inc Full time
Position Overview

Join PHtD Immigration Services Inc as an IT Support Specialist. This role is essential in ensuring the smooth operation of our computer networks and providing assistance to our users.

Qualifications
  • Education: Completion of a college, CEGEP, or equivalent non-university program lasting between 3 months to less than 1 year.
  • Experience: Ranging from 1 to less than 7 months in a relevant field.
Key Responsibilities
  • Facilitate access to computer networks for users.
  • Assist users encountering issues with their computers.
  • Maintain a log of problems and solutions for reference by other technical support staff.
  • Contribute to the redesign of applications and software.
  • Offer support for business systems, networks, and Internet services in response to user challenges.
  • Set up equipment for staff use, ensuring proper installation of cables, operating systems, and necessary software.
  • Execute backup and recovery operations for web servers.
  • Deliver exceptional customer service.
  • Manage and resolve incidents effectively.
Personal Attributes
  • Detail-oriented and accurate.
  • Proactive and shows initiative.
  • Highly organized.
  • Strong time management skills.
Work Environment

This is a permanent position requiring a commitment of 40 hours per week. The primary language of work will be English.