Technical Support Specialist

2 weeks ago

Toronto, Ontario, Canada Uberflip Full time

About the Role:

The Technical Support Specialist will work directly with customers to resolve complex technical product issues and provide strategic guidance on marketing-related initiatives. This role will act as an escalation point for technical issues and provide guidance to the team on problem resolution strategies.

Key Responsibilities:

  • Act as a deep technical expert on all aspects of the Uberflip platform, providing answers and troubleshooting support to customers.
  • Consult with customers on marketing strategies and serve as a subject matter expert on a broad range of marketing concepts.
  • Act as an escalation point for complex and sensitive technical issues, providing guidance to the team on problem resolution strategies and tactics.
  • Track support ticket activity in an automated support portal.
  • Contribute to the development of process documentation and desk-level reference guides to improve team efficiency.
  • Assist in creating world-class content for new feature releases or bug fixes, providing technical oversight during the knowledge publishing process.

Requirements:

  • 1-3 years of experience in a technical support role, preferably in a B2B/Enterprise environment.
  • Proven experience managing client issues and escalations, working cross-functionally to deliver impactful solutions.
  • Working knowledge of APIs and using them to integrate applications/platforms.
  • Hands-on experience in Web Development and programming using HTML, CSS, and JavaScript.
  • Working knowledge of Google Analytics, Google Tag Manager, and Data Layer concepts.
  • Proven communication skills.

About Uberflip:

Uberflip is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that a diverse and inclusive team leads to better work. If you're smart and great at what you do, come as you are.

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