Director of Learning and Development

2 months ago

Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time
Job Title: Director of Learning and Development

At Company 1 - The Manufacturers Life Insurance Company, we are seeking a highly skilled and experienced Director of Learning and Development to lead our Global Contact Centre training initiatives. As a key member of our team, you will be responsible for developing and implementing training programs that enhance talent development, customer and employee experience, and operational capabilities efficiencies.

Key Responsibilities:
  • Develop a comprehensive training strategy aligned with organizational goals and operational objectives.
  • Identify training needs and priorities through collaboration with business units, operational leaders, and key stakeholders.
  • Establish clear learning objectives and performance metrics to evaluate the effectiveness of training programs.
  • Design and develop training curricula tailored to various operational functions, including production, quality assurance, and process improvement.
  • Oversee the delivery of training programs through a variety of channels, including instructor-led sessions, e-learning modules, workshops, and on-the-job training.
  • Monitor training sessions and participant feedback to continuously improve training materials and delivery methods.
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, Human Resources, or a related field.
  • Extensive experience in training and development, with a focus on operations in a corporate organizational environment.
  • Strong understanding of operational processes, procedures, and best practices.
  • Proficiency in instructional design principles, adult learning theories, and training evaluation methodologies.
  • Excellent communication, presentation, and interpersonal skills.
  • Demonstrated leadership and team management experience.
  • Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
What We Offer:
  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
About Us:

Company 1 - The Manufacturers Life Insurance Company is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

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