Director of Learning and Development

1 month ago

Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time
Job Title: Director of Learning and Development

At Company 1 - The Manufacturers Life Insurance Company, we are seeking a highly skilled and experienced Director of Learning and Development to lead our Global Contact Centre training initiatives. As a key member of our team, you will be responsible for developing and implementing training programs that enhance talent development, customer and employee experience, and operational capabilities efficiencies.

Key Responsibilities:
  • Develop a comprehensive training strategy aligned with organizational goals and operational objectives.
  • Identify training needs and priorities through collaboration with business units, operational leaders, and key stakeholders.
  • Establish clear learning objectives and performance metrics to evaluate the effectiveness of training programs.
  • Design and develop training curricula tailored to various operational functions, including production, quality assurance, and process improvement.
  • Oversee the delivery of training programs through a variety of channels, including instructor-led sessions, e-learning modules, workshops, and on-the-job training.
  • Monitor training sessions and participant feedback to continuously improve training materials and delivery methods.
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, Human Resources, or a related field.
  • Extensive experience in training and development, with a focus on operations in a corporate organizational environment.
  • Strong understanding of operational processes, procedures, and best practices.
  • Proficiency in instructional design principles, adult learning theories, and training evaluation methodologies.
  • Excellent communication, presentation, and interpersonal skills.
  • Demonstrated leadership and team management experience.
  • Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
What We Offer:
  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
About Us:

Company 1 - The Manufacturers Life Insurance Company is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

  • Director of Learning and Development

    1 month ago

    Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Job DescriptionJob Title: Director of Learning and DevelopmentJob Summary:We are seeking a highly experienced and skilled Director of Learning and Development to lead our Global Contact Centre's training initiatives. The successful candidate will be responsible for developing and executing training programs that enhance talent development, customer and...

  • Director of Learning and Development

    1 month ago

    Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Job DescriptionJob Title: Director of Learning and DevelopmentJob Summary:We are seeking a highly experienced and skilled Director of Learning and Development to lead our Global Contact Centre's training initiatives. The successful candidate will be responsible for developing and executing training programs that enhance talent development, customer and...

  • Executive Director

    2 months ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    **Job Summary**Centre In The Square is seeking a visionary leader to serve as its next Executive Director. As a key member of the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.**Key Responsibilities**Develop...

  • Executive Director

    2 months ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    **Job Summary**Centre In The Square is seeking a visionary leader to serve as its next Executive Director. As a key member of the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.**Key Responsibilities**Develop...

  • Director of Development and Major Gifts

    1 month ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Job Title: Director of Development and Major GiftsJoin the University of Waterloo as a Director of Development and Major Gifts, leading the major giving unit and driving fundraising and sponsorship activities through the Office of Advancement.Key Responsibilities:Develop and execute annual strategic plans for the major giving unit, including projections and...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal candidate...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE (CITS) is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal...

  • Chief Executive Officer

    1 month ago

    Kitchener, Ontario, Canada Director File Full time $165,000 - $175,000

    Executive Director OpportunityCENTRE IN THE SQUARE is seeking a visionary leader to serve as its next Executive Director.Reporting to the Board of Directors, the Executive Director will be responsible for developing and implementing the strategic direction for all annual programming, rentals, and management of the Centre In The Square.The ideal candidate...

  • Chief Executive Officer

    2 months ago

    Kitchener, Ontario, Canada Director File Full time

    Job Summary:The Centre In The Square is seeking a visionary and results-driven Executive Director to lead the organization's strategic direction and drive its mission forward. As a key member of the Board of Directors, the Executive Director will be responsible for developing and implementing a comprehensive strategy that aligns with the organization's goals...