Research Programs and Services Coordinator

1 month ago


Kitchener, Ontario, Canada University of Waterloo Full time
Job Title: Research Programs and Services Coordinator

The University of Waterloo Library is seeking a highly skilled and motivated individual to join our team as a Research Programs and Services Coordinator. This role will play a critical part in supporting the delivery of research services, facilitating strategic communications, and implementing knowledge and content management processes and tools.

Responsibilities:
  • Develop and deliver research services, including workshops, training programs, and reference services, to support the research needs of the University community.
  • Collaborate with library staff and faculty to design and implement knowledge management systems, including the development of LibGuides and other online resources.
  • Provide support for the development and implementation of services to meet existing and emerging researcher needs, including the management of web content and the coordination of cross-departmental knowledge management activities.
  • Participate in the Library's virtual reference services, assisting patrons via chat and/or email with locating, critically appraising, and using library resources and services.
Qualifications:
  • Bachelor's degree or equivalent in education/experience.
  • Experience finding, synthesizing, and recommending information to users.
  • Experience using library services and resources, preferably with experience working in an academic or public library setting.
  • Experience using collaboration and knowledge management tools, such as SharePoint, Teams, and/or Confluence.
  • Experience organizing/coordinating user-facing programs or events.
  • Experience with communications best practices.
  • Experience managing web content.
  • Experience with Springshare's LibGuides content management platform.
  • Experience with basic productivity software (Microsoft 365).
Working at the University of Waterloo:

The University of Waterloo is committed to fostering a culture of equity, diversity, and inclusion. We welcome applications from qualified candidates who share our values and would enrich our work environment.



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