Vice President of Operations
5 days ago
Trail Appliances Ltd. is a leading independent appliance retailer in Western Canada, dedicated to delivering an exceptional customer experience. As a fast-growing company with over 500 employees, we operate 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets.
Our Core Values- Integrity - We uphold the highest standards of ethics and morality in all our business dealings.
- Improvement - We strive for excellence in everything we do, and continuously seek ways to improve our processes and services.
- Caring - We put the needs of our customers and employees first, and demonstrate empathy and compassion in all our interactions.
- Authenticity - We value honesty and transparency in all our communications, and are true to our word.
- Determination - We are driven to succeed, and are committed to overcoming any obstacles that stand in our way.
We are seeking a dynamic Vice President of Operations to join our senior leadership team and help drive our next chapter of growth. As a key member of our executive team, you will play a critical role in executing our strategic plan and ensuring the operational efficiency and effectiveness of our business.
Key Responsibilities- Oversee numerous back-of-house departments, including Delivery, Warehousing, Reverse Logistics, and Customer Support.
- Execute the strategic plan in alignment with the company's goals.
- Ensure operational efficiency and effectiveness across all managed departments.
- Develop and implement policies and procedures that improve operational performance.
- Foster a culture of continuous improvement and high performance.
- Lead and mentor a team of dedicated professionals.
- Maintain a customer-first mindset in all operations to support our customer-centric organization.
- Proven experience in a senior operations role within a medium to large-sized company.
- Demonstrated ability to manage multiple departments and drive operational excellence.
- Strong leadership skills with a focus on servant leadership.
- Excellent problem-solving abilities and a proactive approach.
- High integrity and the ability to earn the trust of key stakeholders.
- Commitment to long-term goals and the future success of the business.
- Experience in Retail and/or Distribution is a major asset.
- Extended Health Benefits
- Merit Performance
- Generous employee discounts
- Gym membership discount
- Professional Development Programs
- Employee Recognition Program
- Company events
- Paid Volunteer
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