Emergency Medical Call Taker

1 month ago

Victoria, British Columbia, Canada Provincial Health Services Authority Full time
Emergency Medical Call Taker Role

We are seeking a skilled and compassionate Emergency Medical Call Taker to join our team at the Provincial Health Services Authority. As a key member of our emergency response team, you will be responsible for providing critical support to the public in emergency medical situations.

Key Responsibilities:
  • Provide exceptional customer service while remaining calm and focused in high-pressure situations
  • Quickly prioritize multiple tasks and make decisions using a methodical approach
  • Take a leadership role in building relationships with team members and callers
  • Actively seek win-win solutions and maintain professionalism in cases of healthy conflict
Requirements:
  • Completion of Grade 12 or equivalent
  • Valid certificates in Standard First Aid and CPR Level C
  • 2+ years' experience in customer service
  • Experience in a call centre is an asset
  • Fluent spoken and written English
  • Minimum typing speed of 30WPM
What We Offer:
  • A comprehensive benefits package, including a municipal pension plan and psychological health & safety programs
  • Generous vacation entitlement
  • Access to professional development opportunities, including in-house training programs and courses
  • A supportive and inclusive work environment

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from individuals who identify as Indigenous, Black, or from other racialized communities, as well as individuals with disabilities.

Please submit your application through our website at http://www.bcehs.ca/careers.

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