Emergency Medical Call Taker

1 month ago

Victoria, British Columbia, Canada Provincial Health Services Authority Full time
Job Title: Emergency Medical Call Taker

We are seeking a skilled and compassionate Emergency Medical Call Taker to join our team at the Provincial Health Services Authority. As a key member of our emergency response team, you will be responsible for providing critical support to the public in emergency medical situations.

Key Responsibilities:
  • Provide exceptional customer service while remaining calm and focused in high-pressure situations
  • Quickly prioritize multiple competing tasks and make decisions to ensure effective communication
  • Take a leadership role in building relationships with team members and callers
  • Actively seek win-win solutions and maintain professionalism in cases of conflict
Requirements:
  • Completion of Grade 12 or equivalent
  • Valid certificates in Standard First Aid and CPR Level C
  • 2+ years' experience in customer service
  • Experience in a call centre is an asset
  • Fluent spoken and written English
  • Minimum typing speed of 30WPM
What We Offer:
  • A comprehensive benefits package, including municipal pension plan and psychological health & safety programs
  • Generous vacation entitlement
  • Access to professional development opportunities through our in-house training programs
  • Opportunities for growth and recognition within a dynamic and supportive team

We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. If you are a motivated and compassionate individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.

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