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Client Relationship Executive

3 months ago

Burnaby, British Columbia, Canada Grainger Businesses Full time

As a prominent industrial supplier with operations mainly in North America, Japan, and the United Kingdom, we ensure the world continues to function by serving over 4.5 million clients globally with products delivered through innovative technology and strong customer relationships. Our commitment lies in delivering value to our clients, nurturing an engaging culture for our team members, and achieving robust financial outcomes.

Our inclusive workplace allows you to learn, develop, and make a significant impact by keeping businesses operational and their personnel secure. As a Great Place to Work-CertifiedTM organization, we seek enthusiastic individuals to join our team as we strive to lead the industry into the next century.

Position Overview:

Client Relationship Executives will drive positive sales growth within a designated region or market segment, managing an average of 40-45 existing accounts with an annual revenue of approximately $2M. You will utilize Grainger's Customer Relationship Management (CRM) system, Salesforce, to manage all business activities daily, reporting directly to the District Sales Manager.

Key Responsibilities (You Will):

  • Comprehend customer objectives and remain vigilant and responsive to evolving customer requirements.
  • Exhibit knowledge of market analytics and leverage resources to swiftly address new developments in the customer's operations.
  • Supervise managed inventory tasks to enhance understanding of customers, increase connections within the customer base, and boost sales performance.
  • Grasp Grainger's Value Proposition by offering solutions that foster profitable sales growth.
  • Formulate account penetration strategies, including regular business assessments for key customers.

Qualifications (You Have):

  • Minimum of 2 years of direct external sales experience (or equivalent internal sales or marketing experience).
  • Experience in sales forecasting, opportunity management, and customer planning.
  • Willingness to travel to each customer within the aligned market at least once per month, or more frequently as necessary.
  • Process-oriented mindset, capable of aligning planning objectives with a pipeline development strategy to enhance market revenue.
  • Ability to apply the sales process to identify customer objections/concerns and determine suitable solutions.
  • High School diploma or GED (Post-secondary education preferred).

This role may necessitate visits to customer sites and adherence to safety protocols in compliance with applicable health and safety regulations, particularly regarding personal protective equipment (PPE) on certain customer locations. This may include: hard hats; steel-toed safety boots; and a clean-shaven or trimmed moustache/beard to ensure the fit of an N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may enforce alcohol and drug screening policies for on-site contractors and vendors. You may be required to comply with such customer screening procedures as a condition of access to these sites.

Rewards and Benefits:
Our programs offer flexibility and choice to cater to your individual needs. Explore some of the benefits available to you with Grainger (may vary based on hours worked):

  • Medical, dental, vision, and prescription drug coverage.
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to support team members with physical, emotional, mental, financial, and other concerns.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to assist you in saving for your financial future.
  • Educational & Professional Membership Fee Assistance program.
  • Employee discounts, team member perks, and more.

DEI Statement

We encourage you to apply even if your experience doesn't perfectly align with this job post, as you may still be the right candidate for this role or others. We aspire to cultivate a culture where everyone feels comfortable being themselves, can learn and grow to realize their full potential, and is acknowledged and rewarded for their contributions.

Pre-employment background checks are mandatory for all external candidates. Internal candidates undergo a background check when transitioning from a non-driving role to a driving role.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available upon request.