Senior Relationship Manager

4 days ago

Burnaby, British Columbia, Canada CIBC Full time
Job Summary

CIBC is seeking a highly skilled Senior Relationship Manager to join our Indigenous Markets team. As a key relationship manager, you will be responsible for meeting the needs of our Indigenous clients and driving business growth in the commercial segments.

Key Responsibilities
  • Manage relationships with Indigenous commercial clients, providing exceptional service and advocacy within the Bank.
  • Proactively engage with internal partners, prospects, clients, and COIs to expand CIBC's presence and awareness of Indigenous communities and businesses.
  • Monitor and manage the profitability of CIBC's relationship with Indigenous clients, building a long-term mutually beneficial relationship.
  • Originate new client relationships, leveraging knowledge and expertise to grow the Indigenous Banking business and CIBC's overall Indigenous portfolio.
  • Ensure a one-team approach by presenting solutions that address every aspect of the Indigenous client's relationship with CIBC.
  • Conduct client relationship reviews annually and support Net Promoter Score activities to ensure retention.
  • Proactively assess client needs and propose products/solutions to meet those needs and the client's broader business objectives.
  • Accountable for credit risk, credit expiries, and the credit application process, ensuring a thorough understanding of the client's business and risk ratings.
  • Identify and mitigate risk, taking necessary steps to protect the Bank's position, including early advice to Credit Risk Management.
  • Manage all dealings internally and with clients in a manner consistent with CIBC policies and procedures.
  • Continuously identify and pursue personal development related to the role, sharing learning within the business.
  • Act as a mentor and/or provide guidance to Managers, Associates, and other support staff.
Requirements
  • Demonstrated ability to navigate the intricacies unique to Indigenous businesses, governance structures, and land designations, and how these characteristics influence credit and lending processes.
  • Excellent relationship, management, origination, and selling skills, with a track record of closing deals.
  • Ability to build a network, make new contacts, build relationships with Indigenous clients and prospects, and identify and/or create new opportunities.
  • Comprehensive knowledge of strategic planning, business planning, forecasting, and modeling, with experience advising on strategic and best practices for growing and managing an Indigenous corporation.
  • Well-developed understanding of financing options and their applicability to various Indigenous business scenarios.
  • Comfort with exercising independent judgment and identifying and mitigating risk.
  • Demonstrated experience in formulating financial solutions, including the ability to conceptualize and execute broad-based financial deals for Indigenous clients.
  • Product knowledge, including a strong understanding of core commercial products and services, investment banking, capital markets, and other alternatives.
  • Values matter to you, and you bring your real self to work, living our values – trust, teamwork, and accountability.
About CIBC

CIBC is a leading financial institution that enables the work environment most optimal for you to thrive in your role. We recognize your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We offer a competitive compensation package, a banking benefit, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

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