Junior System Analyst

17 hours ago

Ottawa, Ontario, Canada Assent Full time
Job Title: Junior System Analyst

Assent is seeking a highly motivated and detail-oriented Junior System Analyst to join our IT Support team. As a key member of our team, you will provide world-class support to our stakeholders, troubleshoot technology issues, and contribute to the development of procedural manuals and training programs.

Key Responsibilities:
  • Provide systems support to Assent stakeholders, including troubleshooting and resolving technical issues.
  • Manage systems accounts and review accounts as per the Account Review policy.
  • Monitor systems and processes, and report status as outlined in the System Monitoring policies.
  • Assist in the development of procedural manuals and train users on automated systems.
  • Ensure high-quality IT asset management and administration of Assent's SaaS tools contracts.
  • Participate in the preparation and execution of ISO quality management audit processes within the scope of IT responsibilities.
  • Assist in day-to-day office administration, prepare and keep departmental records and reports.
  • Work closely with the Assent security team and resolve security puzzles and issues.
  • Fill in for System Analysts in their absence and understand ethical business practices, confidentiality, and Assent's organizational values.
Requirements:
  • College Diploma/Bachelor's degree in an IT discipline.
  • 2 years of experience in systems analysis, business or solution architecture, business analysis, business process reengineering, and/or process improvement.
  • Excellent oral and written communication skills, detail-oriented, and able to solve problems effectively.
  • A true team player with a positive attitude in a dynamic environment.
  • Ability to communicate professionally to management, peers, and customers, and demonstrate sound judgment/reasoning skills.
  • Desirable experience with Atlassian apps, JAMF, Automox, Productiv, and Vendr.
What We Offer:

We believe in the importance of your well-being and offer vacation time that increases with tenure, comprehensive benefits packages, life leave days, and more. We also provide a competitive base salary, corporate bonus program, retirement savings options, and opportunities for professional development.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and Employee Resource Groups.

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