Junior System Analyst

7 days ago

Ottawa, Ontario, Canada Assent Compliance Full time
Job Summary

We are seeking a highly skilled and detail-oriented Junior System Analyst to join our IT Support team at Assent Compliance. As a key member of our team, you will be responsible for providing world-class technical support to our stakeholders, troubleshooting complex technology issues, and ensuring the smooth operation of our systems.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to Assent Compliance stakeholders, resolving issues and answering questions related to our systems and applications.
  • System Administration: Manage and maintain our systems, including provisioning and reviewing system accounts, monitoring system performance, and ensuring compliance with our system monitoring policies.
  • Process Monitoring: Monitor various processes and report status to ensure seamless operation of our systems.
  • Documentation and Training: Assist in the development of procedural manuals and train users on requirements for automated systems, ensuring high-quality IT asset management.
  • Contract Administration: Administer Assent's SaaS tools contracts, ensuring compliance with our procurement processes.
  • Security and Compliance: Work closely with our security team to resolve security puzzles and issues, ensuring adherence to our corporate security policies and standards.
  • Team Collaboration: Collaborate with System Analysts and fill in for their duties in their absence, ensuring continuity of support.
Requirements
  • Education: College Diploma or Bachelor's degree in an IT discipline.
  • Experience: 2 years of experience in systems analysis, business or solution architecture, business analysis, business process reengineering, and/or process improvement.
  • Skills: Excellent oral and written communication skills, detail-oriented, problem-solving ability, and a positive attitude in a dynamic environment.
  • Desirable Skills: Experience with SaaS systems and services, including Atlassian apps, JAMF, Automox, Productiv, and Vendr.
What We Offer

At Assent Compliance, we offer a comprehensive benefits package, including vacation time, comprehensive benefits, life leave days, and more. We also provide opportunities for professional development, flexible work options, and a commitment to diversity, equity, and inclusion.

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