Senior Customer Experience Associate

6 days ago


Burlington, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Experience Associate. As a key member of our branch network, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving business growth.

Key Responsibilities
  1. Customer Service: Provide personalized service to customers, addressing their needs and concerns in a professional and courteous manner.
  2. Relationship Building: Develop and maintain strong relationships with customers, understanding their financial goals and providing tailored solutions to meet their needs.
  3. Sales and Marketing: Identify and pursue sales opportunities, promoting our products and services to customers and contributing to the branch's sales targets.
  4. Technology Expertise: Stay up-to-date with our digital banking platforms and mobile applications, providing expert guidance to customers on how to use these tools to manage their finances.
Requirements
  1. Customer Service Skills: Proven ability to provide exceptional customer service in a fast-paced environment.
  2. Relationship Building: Strong interpersonal skills, with the ability to build and maintain relationships with customers and colleagues.
  3. Sales and Marketing: Experience in sales and marketing, with a proven track record of meeting or exceeding sales targets.
  4. Technical Skills: Proficiency in digital banking platforms and mobile applications, with the ability to provide expert guidance to customers.
What We Offer
  1. Competitive Compensation: A competitive salary and benefits package, reflecting your value to our organization.
  2. Opportunities for Growth: A comprehensive training program, designed to help you develop your skills and advance your career.
  3. Collaborative Team Environment: A dynamic and supportive team environment, where you will have the opportunity to work with experienced professionals and contribute to our shared goals.


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