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Customer Experience Specialist
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As a Senior Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals. Your primary focus will be to deliver outstanding customer experiences, build strong relationships, and drive sales growth.
Key Responsibilities- Customer Service: Provide personalized support to customers, addressing their needs and concerns in a professional and friendly manner.
- Sales and Growth: Identify and pursue sales opportunities, including opening new accounts, fulfilling pre-approved credit opportunities, and processing GICs.
- Relationship Building: Nurture long-term relationships with customers, understanding their financial goals and providing tailored solutions.
- Technology Expertise: Stay up-to-date with our mobile banking applications and assist customers in managing their banking needs.
- Customer Service Skills: Possess strong customer service skills, with the ability to handle complex customer inquiries and concerns.
- Technical Skills: Have experience with conducting simple sales, proactive marketing calls, and providing financial advice.
- Availability: Be available to work a flexible schedule, including evenings and weekends.
- Previous Experience: Have previous banking experience, with a strong understanding of financial products and services.
- Competitive Compensation: A competitive salary and benefits package.
- Professional Development: Opportunities for career growth and professional development, with a focus on customer service and sales skills.
- Team Environment: Work in a collaborative team environment, with a focus on delivering exceptional customer experiences.
