Gaming Operations Supervisor
4 weeks ago
Position: Gaming Operations Supervisor
Location: Hawkesbury, Peterborough, ON
Employment Type: Part-Time, Full-Time (varies by location).
** Availability for days, evenings, and weekends is essential **
Key Responsibilities:
Under the guidance of the Operations Manager, this role entails overseeing various functions associated with the operation of gaming activities, focusing on precision and exceptional customer service. Responsibilities include staff supervision, cash management, payout calculations, and other related tasks. The position requires flexibility in scheduling, including weekdays, evenings, and weekends.
Duties Include:
Supervising team members Ensuring adherence to AGCO/OLG/Delta regulations Balancing cash transactions Processing card returns and recording sales data Engaging with customers and staff in a courteous manner Opening and closing the facility Performing additional tasks as directed by the Operations ManagerRequired Qualifications:
Minimum of 2 years in a supervisory role within a customer service environment Proficient in cash handling and daily cash reconciliation Strong analytical and problem-solving abilities Excellent customer service and conflict resolution skills Effective communication skills for interaction with staff, customers, and vendors Capability to work independently Strong leadership and interpersonal skills Basic computer proficiency, including Microsoft Office Must be at least 18 years old Bilingual in English and French is required (specific to Hawkesbury)Preferred Qualifications:
Familiarity with gaming or bingo operations is advantageous but not mandatory Relevant certifications: Smart Serve, Safe Food Handling, Health & Safety/First AidAbout Delta Bingo & Gaming:
Established in 1966, Delta Bingo & Gaming stands as a prominent leader in the industry, operating 20 locations with a workforce exceeding 650 employees across North America. Our mission is to provide distinctive entertainment experiences that foster community connections. As a leading operator of charitable gaming centers in Canada, Delta supports over 960 local charities and is proud to contribute significantly to the communities we serve. Delta has successfully generated $500 million for its charitable partners and operates under the regulations of AGCO and OLG.
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