Hawkesbury Session Supervisor

4 weeks ago

Hawkesbury, Canada Delta Bingo & Gaming Full time

Position: Session Supervisor

Role Overview: Session Supervisor

Location: Hawkesbury, Peterborough, ON

Employment Type: Part-Time, Full-Time (varies by location).

** Availability required for days, evenings, and weekends **

Key Responsibilities:

Under the guidance of the Operations Manager, this role encompasses a range of tasks associated with the management of Gaming operations, prioritizing precision and exceptional customer service. Responsibilities include overseeing staff, managing cash transactions, calculating payouts, and fulfilling additional tasks as assigned. The position entails various shifts, including weekdays, evenings, and weekends.

Duties Include:

  • Supervising team members
  • Ensuring adherence to AGCO/OLG/Delta regulations
  • Balancing cash transactions
  • Processing card returns, recording sales data, and calculating payouts
  • Interacting courteously with customers and staff
  • Opening and closing the facility
  • Additional responsibilities as directed by the Operations Manager

Required Qualifications/Skills:

  • Minimum of 2 years supervisory experience in a customer service environment
  • Proficient in cash handling and daily cash reconciliation
  • Strong mathematical skills and problem-solving abilities
  • Excellent customer service and conflict resolution skills
  • Effective communication skills for interaction with staff, customers, and vendors
  • Ability to work independently with minimal supervision
  • Strong leadership and interpersonal skills
  • Basic computer skills, including Microsoft Office
  • Must be at least 18 years old
  • Fluency in English and French is required (specific to Hawkesbury)

Preferred Qualifications:

  • Familiarity with Gaming/Bingo is advantageous but not essential
  • Relevant certifications: Smart Serve, Safe Food Handling, Health & Safety/First Aid

About Delta Bingo & Gaming:

Established in 1966, Delta Bingo & Gaming stands as a leading entity in the industry, operating 20 locations and employing over 650 individuals across North America. Our mission is to deliver unique entertainment experiences that foster community connections. As a prominent Charitable Gaming Centre Operator in Canada, Delta supports over 960 local charities and is dedicated to enhancing the communities we serve. We take pride in having generated $500 million for our charity partners and operate under the OLG's licensing and AGCO's regulations.

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